Riyad Bank
YEAR
2018
SERVICE
- Experience Design
- Strategic Technology
TAG
Customer Experience Design
Orchestra
Physical Digital Integration
Service Architecture
Smart Banking
Riyad Bank
Brief and goals
Creating a new banking experience, more engaging and interactive, able to transform the branch customer experience. To meet this goal, Riyad Bank asked for the support of Yas Digital Media, a joint venture of the Fullsix Group based in Abu Dhabi.
In occasion of the 7th Edition of “Arabnet Exibition” in Riyad, Saudi Arabia, Pepper was introduced as the latest new entry of the Riyad Bank team! As customer service representative, the humanoid social robot welcomes and drives customers throughout their daily banking operations, providing a wide range of banking services.
Designing the Branch Experience
Once the concept and the role of Pepper in Ryiad Bank were defined, a first conversation flow was created, followed by prototyping and quick testing.
The test made it possible to improve the interface by humanising it and making it more flexible. Gestures and movements were then added, as well as supporting visual interfaces. Finally, the robot was programmed with the use of the BMS, the Orchestra Robotics module of the Orchestra IoT platform that allows Pepper to be programmed, considerably reducing the complexity of designing, developing and managing the robot.
A new way to live your bank
An innovative and engaging banking experience
MEETING AND GREETING CUSTOMERS
Pepper welcomes customers engaging them and inviting them personally to the Branch.
ORCHESTRA BMS
Orchestra Robotics module that allows Pepper to be programmed considerably reducing design and development complexities.
SIMPLIFIES BANKING OPERATIONS
With Pepper, completing daily operations has never been so easy.